Future of Janitorial Industry and CSG's Edge
- Shane Sanchez
- Apr 25
- 3 min read
The commercial cleaning industry is experiencing rapid change. Clients want more, workers are harder to keep, and technology is becoming more important than ever.
The Aspire 2025 Commercial Cleaning Industry Insights Report shows there are exciting opportunities ahead. However, it also highlights the growing pressure to stay competitive and adapt quickly.
At Contract Services Group (CSG), we are positioning ourselves to meet the moment. This blog breaks down the key findings from the Aspire report. We’ll also share how these trends connect to what CSG is doing and the steps we’re taking to stay ahead.
The Janitorial Industry in 2025: Growth With Friction
The Aspire 2025 report values the commercial cleaning market at over $110 billion, and 57% of companies expect to grow their revenue this year([Aspire, 2025], p. 3).
Key industries such as education, hospitality, healthcare, and multifamily housing will drive this expansion. In these sectors, high standards for cleaning and maintenance are not optional—they are essential for safety, compliance, and customer satisfaction.
Still, growth comes with significant challenges:
63% of companies cite workforce recruitment and retention as their top issue ([Aspire, 2025], p. 6)
58% struggle with client retention because of inconsistent service or communication gaps ([Aspire, 2025], p. 7)
45% report using 5 to 7 disconnected systems, creating bottlenecks and reducing efficiency ([Aspire, 2025], p. 10)
The cleaning industry continues to expand, but it faces friction points that demand immediate attention.
Trends Defining the future of the Janitorial Industry
Three primary trends are shaping how the most competitive companies in the cleaning industry operate.
1. Labor Resilience
Turnover remains high across the industry. Successful companies are focusing on how to attract, train, and retain skilled cleaning professionals. Investing in employee development, leadership training, and support systems has never been more vital.
2. Technology Integration
42% of companies are prioritizing operational efficiency through software and automation ([Aspire, 2025], p. 11). From scheduling to inspections and payroll, companies that streamline operations are gaining an advantage.
3. Transparent Service Delivery
Clients are demanding clarity. They expect measurable outcomes, consistent reporting, and platforms to verify service performance. Companies must now provide clear, consistent reporting or risk losing trust—and business.
What Sets CSG Apart
The challenges outlined in the Aspire report mirror our observations in the industry. However, we don’t view them as obstacles—we see them as opportunities to lead.
Workforce Development
CSG supports its cleaning professionals through structured onboarding, bilingual training, on-site leadership, and a strong recognition culture. We focus these efforts on reducing turnover and improving performance across the board.
Client Retention
While many providers are struggling, CSG boasts a client retention rate of over 80%—12% above industry averages (Aspire, 2025, p. 7). Many of our partnerships have lasted for decades, a testament to consistent communication and dependable service.
Advancement of Technology
Rather than accept fragmented systems, CSG is actively investing in cohesive tech solutions. Our Continuous Improvement Committee and new IT team are aligning platforms to improve efficiency and performance.
Service Transparency
Clients want more visibility, and we are responding. CSG continues to expand its digital offerings, including follow-up reporting, inspection tools, and client portals. These tools provide measurable results and give clients confidence in the consistency and quality of our service.
How to Pick a Cleaning Provider in Today’s Market
In a complex and evolving market, business owners face a key question: how to pick a cleaning provider that meets modern standards?
Here’s what to look for:
A track record of retaining both clients and staff
Investment in modern cleaning equipment and technology
Clear communication and measurable service outcomes
Commitment to continuous improvement and innovation
Looking Ahead
The Aspire 2025 report confirms what we’ve already known: the future of janitorial services demands adaptability, innovation, and a people-first mindset.
CSG is not waiting for change—we’re driving it. From investing in our people to rethinking our systems and refining our service, we’re preparing for what’s next in the cleaning industry.
We know how to pick a reliable cleaning provider because we are one—and we’re building for the future, today.
Sources:
Aspire Software. (2025). 2025 Commercial Cleaning Industry Insights Report. Retrieved from: https://www.aspireit.com/2025-commercial-cleaning-report
IBIS Report (2025) Janitorial Services Industry IBIS Report
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