Updated: Jan 28
For any luxury good, the presentation is just as important as the service. Five Diamond Hotels need Five Diamond Partners. The question that follows up this statement is:
What does a Five Diamond Cleaning Partner look like for a hotel?
Great level of cleaning
Well-dressed and professional team members
Legally compliant and ethical contractors
Flexible and understanding partner to meet the needs of your property at every level of occupancy
With CSG you get all of the above.
GREAT LEVEL OF CLEANING
When you are partnering with a cleaning partner, you should expect second-to-none cleaning of your facility, and with CSG you get over 40 years of industry experience in both the cleaning and hospitality industry.
WELL-DRESSED AND PROFESSIONAL TEAM MEMBERS
Even though our team is usually out of sight and start when most guests are in bed, our uniform presentation is a priority. Our standard uniform is black, non-slip shoes; black socks; khaki-colored pants; and a black polo with the CSG logo. All team members must be clean shaven or have their facial hair trimmed and groomed. The jewelry team members are allowed to wear is a watch and wedding ring. All team members are trained our hospitality values such as the 10/5 Rule. In addition, we ensure that we do not just clean your property but that we clean our machines to ensure that they are presentable if a guest happens to be walking through the lobby late at night.
LEGALLY COMPLIANT AND ETHICAL CONTRACTORS
CSG takes great pride in trying to elevate the reputation of the janitorial services industry. Unfortunately, our industry has been plagued with companies trying to skirt workers comp, pay less than minimum wage, illegally subcontract their workers, and not registered with the appropriate government bodies in each state. All of which can not only cause you financial damages including fines, lawsuits, and the cost of finding a new partner. Aligning yourself with an illegal contractor can even cause severe brand and reputation damage to your property which can have a lasting and irreparable affect in extreme cases. If you would like to learn more about janitorial contractor’s required compliance and the legal ramifications, for you please click here.
FLEXIBILITY AND UNDERSTANDING
The COVID-19 pandemic has really caused a magnifying glass to be focused on all your property’s partners. It was probably quite evident which of your partners were in the trenches with you attempting to help you save costs and work on improving your occupancy. Some of your other partners were probably unwilling to be flexible during these trying times. We can use our cleaning expertise along in conjunction with your knowledge of the specific needs of your property to create a tiered approach to your property’s cleaning to ensure that you never pay for more than what you need.
Our goal is to not only provide our partners with the cleanest property possible but to also provide a seamless experience for your guests.
About Contract Services Group, Inc.
Contract Services Group, Inc. provides commercial janitorial, window cleaning, and window washing systems. CSG’s online presence is located at http://www.csgcares.com.
CSG provides janitorial and window cleaning services throughout California, Nevada, and Arizona.